Monday, November 24, 2008
When a new office is built, reminders/rules also accompany it...
Subject: Creating a 'Friendly' Office - Step One
We'll be looking at ways to make our office environment a bit more "friendly" during the next couple of months and today we're taking our first step forward.
This will not come as a surprise to any of you -- the first place is our kitchen and the coffee stations.
Once our supply runs out, we will no longer be providing paper cups, plastic foam cups or paper plates in an effort to be more "green" and reduce our trash. Additionally, all "community" dishes have been removed from the kitchen* and will be donated to charity since we cannot keep the kitchen sinks clean. We will have a supply of items for visitors to use.
Please plan to bring your own reusable (reusable means environmentally-friendly) products which can be stored at your work station (storing them at your work station means they are not in the kitchen).
As I mentioned, we'll be looking at a number of things we can do to improve our environment -- both inside and out.
If you have any suggestions, please let me know.
-Office Manager
*There are a number of cups, travel mugs, plastic containers, etc. that have been moved to the cupboard directly above the sink. Please check for any personal items in that cabinet. Anything not claimed and moved out of the kitchen by Friday, will be moved to the donation bin.
when common sense just isn't enough....
Subject: Creating a "Friendly" Office Environment - Step Two
The bathrooms.
Need I say more? I shouldn't have to -- but unfortunately that's not the case. Here are some "restroom rules" courtesy of an elementary school handbook. Please let me know if there are any other topics regarding our internal environment that you would like me to address.
Cafeteria
Hallways
Playground
Assemblies
Restrooms <----This came from the restroom tab
Rules: Student
Be Safe
* Flush
* Wash hands after using the restroom
* Don’t leave anything on the floor
Be Respectful
* Very little chit-chat
* Don’t pass time by leaving artwork on the walls
Be Responsible
* Use the toilets and sinks appropriately
* Be Kind with Words and Actions
* Keep the restroom clean and make sure you are not leaving anything behind
When being disgruntled gets out of hand...
Date: 12/07/2007
Subject line: PLEASE READ: Handicapped Restroom
Last night there was a flood in the handicapped restroom.
This was caused by paper towels that were flushed down the toilet. In checking the entire stack (the plumbing that runs from the toilet to the drain) , there seemed to be multiple times that materials other than toilet paper have been flushed down this toilet.
Please make sure that the only additional material flushed down the toilet -- in any of the restrooms -- is toilet paper.
Thank you.
Just in case you were not sure how to conduct yourself, here is a reminder...
Subject: Reminder: Restroom Etiquette
It's been about six months since I've sent out a note about restroom etiquette -- well, if you don't count the one about flushing paper towels. I've gotten a number of complaints about the restrooms during the past week, and with the number of visitors we have to this office including senior management -- it is disappointing to hear.
Please take a minute to read ... and more importantly, adhere to the following:
Do… Tidy up. No one wants to navigate around your mess. Yes, we have cleaning personnel, but a.) it’s rude to make them pick up your trash, etc., and b.) until they come in, your office mates are forced to use a bathroom that is filthy. Throw away your trash, remove any newspapers and/or magazines, wipe up excess water on the countertops, and for goodness sake—don't leave any remnants on the seats.
Do…Flush. And check to make sure everything went down. If in doubt, flush again. The only additional material that should be flushed down the toilet is toilet paper.
Do…Treat it better than your bathroom at home. Perhaps you don’t mind your own mess, but in an office environment, be respectful. Keep the place nice for others, if not yourself.
Thank you for your cooperation
Thursday, November 13, 2008
when only one solution is tried and fails...
After two years of trying to keep the office refrigerators off of the County Health Board Citation List, [receptionist] and I are finally taking off our rubber gloves and giving this job to the professionals.
Beginning this month, the refrigerators (and freezers) will be cleaned by our cleaning company. On the last Friday of every month, between the hours of
8 - 10 p.m., the refrigerators will be emptied out entirely and cleaned. This means that everything left in the refrigerator/freezer at that time will be thrown out. They will not check dates and they will not save anything -- whether labeled or not.
You will receive one reminder during the week that the refrigerators are being cleaned. We will also post it on Exhibio.
Thank you for your cooperation.
General Manager
Wednesday, November 12, 2008
In preparation for the 'bigwigs'
Subject line: READ: Board Mtg. Update
We have the privilege of hosting [the] Board Meeting in late October.
The [the] Board will be arriving on Wednesday, October 29. The meeting will be held in the Training Room on Thursday, October 30. Board Members may be stopping in on Wednesday but most likely we will not see them until the morning of the meeting. The meeting will last about half the day. The rest of the day they will be touring the office and spending time with employees. As the date gets closer, your manager will provide you with further details about what to expect.
That week, many of [the] senior management team will also be in our office with some of them arriving as early as Tuesday, October 28.
While it is exciting to have this internationally-based board in our office as well as the [the] executive team, it means that we have a number of things to get in order during the next couple of weeks.
* Please make sure to clean your work area.
* Be mindful of the coffee stations (they've been a bit messy lately).
* The office carpeting will be cleaned. Accidents happen. If you spill something, please notify [receptionist] so we can get it taken care of.
* The restrooms will be scrubbed. It is up to you to ensure they remain that way.
* No dishes should be left in the kitchen sink. If they are they won't be there when you come back :)
During the week of October 27, please be mindful of the following policies as they will be strictly enforced:
* Dress is our normal "Business Casual" with the emphasis more towards Business than Casual. On Thursday, no jeans.
* ID badges must be worn at all times.
* Personal cell phone use is prohibited in the office. Please let me know if you have any additional questions or concerns.
Thank you for making [the] Center a great place to work.
Next email:
Good morning,
Just a friendly reminder to please make sure that your work station is in an orderly manner for next week. While [the] Board Meeting will be taking place on Thursday (Oct. 30), PR Newswire executives will begin arriving to our offices on Tuesday (Oct. 28).
This Friday evening (Oct. 24), the interior hallway carpet and the Training Room carpet will be cleaned. For those of you working on Friday evening, please be cautious of the equipment and workers that may be in the hallway.
The refrigerator will also be cleaned out this Friday, Oct. 24 at 8:00 a.m. There are plenty of take-out containers that have been in there for quite a while. It may be in your best interest to get them removed before Friday. Remember, anything that does not have a name on it (other than items that have expiration dates) will be tossed -- no exceptions.
Every one needs to be extra careful next week -- especially near the kitchen where there seems to be the most damage to the carpet. As I mentioned earlier, if you spill something notify [receptionist] immediately so that we can get it cleaned up. If it happens after hours, please send [receptionist] an email and she'll take care of it the following morning.
Know the executive team. Next week, I'll send out some info on [the] Board.
Tuesday, November 11, 2008
what to do with all my time...I know! Count cubic feet!
Good morning,
After a pleasant morning of cleaning out spoiled milk, outdated dressings, no-name bags and a myriad of other eye-opening delectables, it is obvious that while we've made great strides in keeping the refrigerators clean, there are some further guidelines that are needed.
1) Putting a name and date on your lunch is only good for one week. While we found many lunches today that had dates -- they were for early January and others that dated from 2007.
2) No more plastic or paper bags. They are environmentally unfriendly and they take up a lot of room (see guideline 3 for further information). Please purchase a reusable lunch container. This way your name can be on it permanently and we don't have to worry about your name falling off of your bag.
3) We have 170+ employees working out of this office. We have 30.8 cubic feet of refrigerator space*. If we are fair, and divide that by the 170 employees who occupy this office (give or take a few), that means you are entitled to .1812 cubic feet** for your daily lunch. Yes daily lunch -- not two day's worth, a week's worth or a month's worth.
4) Guidelines are rules and you bear the responsibility of following those rules. The refrigerators are cleaned out the last Friday of every month at 8:00 a.m. ET sharp. No more, "I didn't know," "I didn't see the reminder," "I thought," "But" ... or any other excuse.
* This is refrigerator space only. We have a little less freezer room -- 20 cubic feet.
** This works out to 313 cubic inches of refrigerator space per employee (approximately 7" X 7" X 7" or 8" X 8" X 4") and 203 cubic inches of freezer space (about the size of one frozen entree).
Thank you for your cooperation.
Subject line to entire bureau: How much do I love cleaning the refrigerators ... let me count the ways ...
Body:
1) Fifteen expired yogurt containers
2) Take out lunch leftovers from three weeks ago
3) Dressings/condiment bottles that have less than a tablespoon left in them
4) Plastic bags that are doing nothing more than taking up space -- read the paper there are plenty of sales on reusable lunch containers
5) Lunches that are to feed someone for a week or a month, instead of for the day
While everyone is doing a great job of putting their name and date on items, it does no good if you don't personally follow-up on items you've put in the refrigerator and forgotten about.
[Receptionist] and I are thinking it's about time to assign monthly offenders the task of cleaning out the refrigerators the following month. Do you really want to be on this list?
Thanks for your help.
[Person with too much time on their hands]
Saturday, November 8, 2008
when bad things happen to good people
Thursday, May 15 11:30a—arrive in Midway airport. Have do make decision, save tons of cash and take El to Wrigley or hop in cab. Rae Anne reminds me, 'Time is money.' Cab it is. Take sweet pic along the way in rather ghetto area, contains graffiti and verbiage that states: 'I need a project chick.' Need I say more? No. Arrive at Wrigley a little after 12 noon, after stressing out about regular street traffic and morons abound. Give cabbie my credit card, which he calls in. Get props from the dispatcher for giving almost $8 tip. Yesss. Meet Rae and H outside of Bernie's no time for a beer so I have to go without—sad.
Proceed to drop off all my stuff at apartment of Rae's sister, or should I say the condo that her roommate's mother bought her/is letting her live in. Rough. Nice place, 3 block from Wrigley.
Proceed back to game—scored 3 bleachers tickets on StubHub, super stoked about that. Turns out Bleacher seats have their own entrance and it is GA—rumor has it that is where all the drunks sit—rumors confirmed. We arrive and immediately get beer. Duh. We sit in the first row of the upper, level bleachers surrounded by people consuming copious amounts of food and alcohol. Ahhh, this is the life. Fast forward a few innings, no scoring, no scoring, no scoring, drunk boy men without shirts, girl flashes tits and gets kicked out, fat boyman flashes his tits as political statement, does not get kicked out. Cubs score 4 runs in one inning, Padres still score none. Eat, drink, drink, drink. Take two fan photo pictures (super sweet) game over, take tons of sweet pics of our own rock out after they tell us we need to chug our beers and leave.
We decide to proceed to a Cubbies bar and hit up Sluggers. All is going amazing. We drink way more beer, Newcastle anyone? Take some jello shots and eat some hot wings—all the while taking tons of pics. All the sudden, everything takes a turn for the worse. Drunk, passed out girl is being carried outside by two gals; we're nosy and decide to investigate. Gals do not know here, they found her passed out in the bathroom. We keep watching as her head lolls about and she voms on herself, all the while incoherent. I proceed to tell three bouncers about her precarious state, all of them laughing and blowing me off. I call 9-1-1. Of course I don't know the address of the bar, first 9-1-1 operator hangs up on me. Side bar: WHO DOES THAT?!?! Call back immediately, and proceed to front of bar to provide cross streets. Operator confirms folks are on their way. All the while gal is still passed out and vomiting—oh wait, this is AFTER the Sluggers staff drug her off their property. Sirens sound in the distance. All of the sudden there are two fire trucks, a cop and ambulance. I then receive a call asking where we are, I had to go into the street and flag them down. Needless to say, there area A LOT of people watching this craziness all go down. Medics talk to us, talk to gal, put her on stretcher—she becomes coherent enough to pull down her shirt which is no longer covering her jiggly belly—whoops. Drama is over, we go back in the bar.
A few minutes late, maybe five, a bouncer asks me to follow him outside. I'm like sure! He then tells me I can go. I was shocked and asked if he was for real, asked me if I was serious and told me of course. I gathered the gals real quick and moved to the outside of the fence. I then yelled at those trash bags and got yelled at by some junky ass waitress. I was also told this was private property and they can do as they please, I asked what would have happened if she had died—no good retort to that. I then proceeded to walk down the sidewalk and yell at the patrons—sorry patrons—that they should really reconsider their patronage to an establishment that will treat people in such a fashion and not give a shit about over serving and putting their customers in danger. People stared at me with their mouths open—I am sure it gave them good fodder for later conversation. Story ends at about 6:45p CST—night goes on until around 2-3a CST.
Friday, November 7, 2008
never use drunken(hopefully?) email as your sounding board
06/11/2007 12:04a
Dear Mr. [Executive]: I am writing to you in regards to a position I fulfilled with dignity and pride with your company. I was hired on Feb 19. 2007. I worked in the Office under the management of [Ms. X]. I sold a little over $11,000.00 in the last month of May and over $4,500 in the month of April with your company. When I was with your company, I always had the customers interests, as well as, the companies at heart. I want to let you know, even though it probably won't make a difference in getting my job back, but it may make a difference for the next person. About a month ago, Miss [X] pulled me in the office, and questioned me on here say that another co-worker told her, that I didn't know what the forward button was on the computer. I told her, this was not true, then said that I was slower than others. I asked her what she meant by that, and she didn't reply, she just looked at me. I even gave her the benefit of the doubt and asked her again the next day and she still never gave me a straight answer. She made me feel discriminated, like I was incompetent. I hold a B.A. degree from [small, private, accredited, liberal arts university in downtown Pittsburgh, Pennsylvania] in Journalism and Mass Communications. My work record is impeccable from every job I ever worked at. I am appalled to be asked If I AM SLOW. On June 8, 2007, I was told by [Ms. X] that my three month evaluation was due and I went in the room with her and [local HR Rep] to find out I don't have a job, which was told by [local HR Rep] and not [X]. I was devastated,. I then left and called [Director of office] and I was told I was let go due to performance base and did not get any specifications on what was meant by performance based. If almost $15,000.00. in 3 months is poor performance, I 'd like to see what her definition of good performance is, and I'd also still like to know what she meant by insinuating I was slow. Last month I did $4,500. and this month I over doubled by selling $11,000. Just imagine what I could have done if I wasn't let go. I definitely was an asset to your company, and was told that by customers, which showed in my chat transcript ratings and over the phone when customers wanted me to be their Account Manager. I also spoke to one of my Account Managers that I supported [name withheld], who said that she wrote [Ms. X] a nice letter saying how wonderful of a job that I was doing and that I would make an excellent Account Manager in the future. My fellow employees are shocked and supprised as well because they thought I was doing a great job and they are wondering if their jobs are next. [name withheld] is an excellent company, and has a great reputation, and will truly miss working for your company. But with employees like [Ms. X] that are bias and personally opinionated, that throw discriminate remarks is bad business practice. Eventually, it will catch up with her, whether anything is done about her behavior or not, if she feels she can't be disciplined. I just wanted to let you know that maybe she should be evaluated. With my prior work history and education I will get another job. In closing, I thank you for your time and hope to hear what Kate's version is. I'm sure she will sugar coat it. If you should need to contact me you can call me at xxx-xxx-xxxx. Thank You, ex-employee
Response from Mr. Executive to VP, HR:
[VP, HR]:
I received this by email just after midnight today and would like to discuss what, if any, response is warranted. Thanks.
-- Mr. X